Customer Care
FAQs
General
Our sofas and cushions are available in a range of different colours and fabrics not currently displayed. Speak to an expert if you would like to know more.
Yes, you can. To place an order by phone please call our team on 01472 233111. Our contact hours are: Monday - Friday, 9:00am–5:00pm GMT
No, due to a lower price being offered during our sale periods the discount code will not work, however what we do offer is: if you place your first order during our sale periods the next time you order out of sale periods we will still honour the 10% discount so you don't miss out.
Orders & Payments
You can make changes to your order only before it has been processed and/or fulfilled. If you'd like to make a change to your order, contact our Customer Care team by clicking here.
We check our prices regularly against other retailers to ensure that they are highly competitive. However, if you see an identical item cheaper on another site, please let us know and we’ll be happy to match that price for you.
In need of assistance?
We're available by telephone 9:00am-5:00pm on Monday-Friday
Call us on 01472 233111 from the United Kingdom, or email us at concierge@stevensonsgroup.co.uk
If you have a query outside of our open hours, please feel free to leave a telephone message or email us and we will get back to you as soon as possible. Please remember to check your spam/junk when emailing!